Shipping policy
Shipping Policy
Mg BodyCare | Operated by Sheena LLC
Last Updated: October 11, 2026
At Mg BodyCare, we are committed to providing a smooth, transparent, and reliable shopping experience. We understand how important it is to receive your order, and we work with our fulfillment and shipping partners to deliver your products as efficiently as possible.
Please review our shipping policy before placing an order.
1. Shipping Locations
Mg BodyCare currently ships to customers within the United States only.
We do not currently offer international shipping.
Certain remote locations, U.S. territories, or addresses that cannot be serviced by our shipping partners may have restrictions. If we cannot fulfill your order, we will contact you and arrange an appropriate refund.
2. Shipping Costs
FREE SHIPPING ON ALL U.S. ORDERS
We offer complimentary standard shipping on all eligible orders shipped within the United States.
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No minimum purchase required.
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No standard shipping fee.
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Any applicable taxes are displayed during checkout.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding applicable public holidays.
Order processing includes payment verification, preparation, packaging, and transfer to our shipping partners.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During busy periods, processing may take longer. We will communicate significant delays when necessary.
4. Estimated Delivery Time
Once your order has been dispatched, estimated standard delivery takes:
6–15 calendar days after dispatch.
Calendar days include weekends and holidays.
Please note that processing time and shipping time are separate.
Estimated total timeframe:
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Order processing: 1–3 business days.
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Delivery after dispatch: 6–15 calendar days.
These are estimates, not guaranteed arrival dates. Actual delivery may vary depending on shipping destination, carrier operations, weather, holidays, and other circumstances.
If a delay affects our ability to dispatch your order within the advertised processing period, we will notify you and provide the options required by applicable law.
5. Order Confirmation and Tracking
After successfully placing an order, you will receive an order confirmation email at the address supplied during checkout.
Once your order ships, we will send a shipping confirmation email with tracking details when tracking is available.
Tracking information may take approximately 24–72 hours to begin displaying updates after the carrier receives the shipment.
If tracking information is not updating, please contact our support team for assistance.
6. Shipping Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:
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Severe weather conditions.
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Carrier or logistical disruptions.
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Public holidays and high-volume shopping periods.
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Incorrect or incomplete shipping information.
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Unexpected fulfillment or transportation issues.
We will make reasonable efforts to help resolve shipment issues.
If your order experiences a significant delay, please contact us at support@sheena-co.com.
Nothing in this policy limits your rights under applicable consumer protection laws.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping details during checkout.
Please carefully verify your:
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Full name.
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Street address and apartment or unit number.
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City, state, and ZIP code.
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Contact details.
If you notice an incorrect address after ordering, contact us immediately at support@sheena-co.com.
We will attempt to update your shipping information before dispatch, but address modifications cannot be guaranteed once fulfillment or shipping has begun.
8. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please:
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Verify the shipping address on your order confirmation.
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Check around your property or designated delivery location.
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Check with household members, building management, or neighbors where appropriate.
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Contact our customer support team.
If your shipment appears lost in transit, contact us so that we can investigate the issue with our fulfillment and shipping partners.
We will assess lost or undelivered orders and provide an appropriate resolution in accordance with applicable law.
9. Damaged or Incorrect Items
We take care to ensure that customers receive the correct products in suitable condition.
If your order arrives damaged or you receive an incorrect item, please contact us preferably within 7 calendar days of delivery.
Email: support@sheena-co.com
Please include your order number, a description of the issue, and clear photographs when reasonably available.
Eligible claims may be resolved through a replacement or refund, as appropriate.
If an approved damaged or incorrect item must be returned, Sheena LLC will cover the required return shipping cost.
The preferred seven-day reporting period does not override rights provided by applicable law.
For more information, please refer to our Return and Refund Policy.
10. Order Cancellations
Customers may request order cancellation before dispatch, provided fulfillment can still be stopped.
To request cancellation, contact:
Include your order number and cancellation request.
If cancellation is possible and payment has already been collected, we will arrange a refund to the original payment method.
If an order has already entered a stage where fulfillment cannot be stopped, cancellation may not be possible. Any applicable legal cancellation or refund rights remain unaffected.
11. Customer Support
If you have questions about an order, shipment, or delivery, please contact us.
Mg BodyCare
Operated by Sheena LLC
Registered in Wyoming, United States
Email: support@sheena-co.com
Phone: +1 (307) 488-4213
Our team will assist with shipping inquiries, tracking concerns, and order-related questions.
Thank you for choosing Mg BodyCare. We appreciate your trust and look forward to being part of your everyday self-care routine.